Policies

Customer Service Philosophy: Customer service is an important part of the Valana Minerals™ philosophy. While I have had great shopping experiences, over the years my family, friends, and I have also experienced poor customer service in a search for cosmetics that fit our needs. Personally, I’ve been humiliated by cosmetic salespeople when their companies didn’t have products in an appropriate color, as though I’d done something wrong by having brown skin. A dear friend of mine was fired from her department store customer service job because she “smiled too much,” as though the company wanted customers to feel unwelcome. These experiences have given me the opportunity to create a company that offers the type of quality customer service I want. This is truly a ‘do unto others as you would have them do unto you’ philosophy.

Our team and I work to ensure your satisfaction. Keep in mind that mistakes happen. We will always do our best to rectify any concerns with our products, orders, shipping, or anything else that might arise. A wise man once said, “Though a righteous man falls seven times, he rises again.”  While problems may arise, we will always work to ensure your satisfaction.

Terms of Service

Your Privacy: Valana Minerals™ honors the privacy of our customers. The information you provide is confidential. We will never sell, trade, or otherwise share your personal information with entities that are unaffiliated with your purchase or other customer requests. Rest assured that all of your purchases are completed through a secure network and shopping cart.

Orders and Shipping: The Valana Minerals™ web store accepts Master Card, VISA, American Express, Discover, PayPal E-Check and PayPal. Our credit card verification system uses CVV (3 digit verification code [4 digit for American Express] on the back of the credit card) verification and billing address to validate credit card purchases. All payment information is collected through a secure SSL server and is deleted once the transaction has been processed.
All retail orders will be shipped within 72 hours of the receipt of your order. Most orders ship within 1 to 2 business days. For domestic shipping, we use United States Postal Service Priority Mail, which typically takes 3 to 4 days to arrive. Insurance is available upon request through the United States Postal Service only upon your request and receipt of payment for such services.

In order to qualify for free shipping items purchased must total $75.00 or more. Shipping costs and sales tax can not be included to qualify for free shipping. This offer can not be combined with other discounts or other offers.

Payments made using PayPal E-Check will be shipped within 1 to 2 business days after the E-Check has cleared your bank. PayPal E-Checks typically clear within 3 to 5 business days.

International Orders: International, APO and FPO orders are shipped using United States Postal Service First Class Mail, Priority Mail or Global Priority Mail. Please allow time for your package to clear customs. Please be aware that customs may charge an import tax or duty fee for your package. Your order will be insured through the United States Postal Service only upon your request and receipt of payment for such services.

Information on Tariff and Tax visit: http://www.export.gov/logistics/eg_main_018130.asp

Information on Product Restrictions Visit: http://pe.usps.gov/text/imm/immctry.htm

Chargeback Policy: Fraudulent credit card chargebacks will be reported to the agencies/companies listed below. Costs will include but are not limited to, the cost of merchandise delivered, shipping fees, chargeback fees, attorney fees, hourly labor for all time incurred in the processing and defense of the claim.
(1) All major credit bureaus – delinquent credit account (7 year record)
(2) United States Postal Service or other shipping service – federal mail fraud
(3) Collection Agency/Service – for collection of delinquent credit amount
(4) Criminal reports to local police/law enforcment agency

Guarantee of Delivery: Valana Minerals™ makes every effort to ensure delivery to the address provided on your order and will attempt to verify delivery information in the event that an error is found. Valana Minerals™ is not responsible for replacement of orders as a result of failed deliver attempts, misplaced packages, incorrect addresses, weather, loss by carrier or loss after delivery.
Backordered items will be grouped for shipping unless the customer requests separate shipping and agrees to pay additional shipping charges.
Valana Minerals™ reserves the right to refuse or cancel orders that we deem fraudulent or appear to have been tampered with fraudulently.

Pricing and Sales Tax: Product and shipping pricing are subject to change without notice. Valana Minerals™ is based in the state of California which requires that all sales shipped within California are subject to sales tax regardless of the residency of the purchaser. California state sales tax will be collected for all sales at a rate of 8.750%.

Exchange: All orders are checked for accuracy by the Valana Minerals™ staff to ensure accuracy in order processing. If you wish to exchange a product that was damaged during shipping call 1.URSPARKLED (1.877.727.5533) or e-mail our Customer Service Center for an exchange request and our return mailing address. We will be happy to exchange merchandise that was damaged due to in shipping or is defective, with a similarly priced product. Exchanges must be reported/initiated within 48 hours of receipt of your order and completed/returned within 5 business days (based on tracking number) of receipt of your order. The products must be in their original packaging and unused. We will not refund shipping charges unless the exchange was due to our error.
Your return package must include a copy of the return confirmation e-mail message, the product you wish to return, and must be mailed with appropriate postage. We will not pay for C.O.D. delivery. Any other returns will be refused.

Claims of Damage: Should you receive an order that has been damaged or opened, (a) immediately contact the carrier and request that the carrier notes the damage on delivery. (b) Save (Do not discard) the original packaging materials (box, paper, bubble wrap etc.). (c) Contact Valana Minerals™ so that we can immediately process your claim.

Discounts: Discounts, coupons, gift certificates, and coupon codes can not be duplicated, reproduced, or combined with other discounts, coupons, or coupon codes. Discounts may not be used to purchase sample sizes products.

Follow-Up Email: These terms and conditions applies to CUSTOMER REVIEWS LTD (Registered in England & Wales) 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, Company No. 11364361 and companies and other organizations who installed and activated Customer Reviews for WooCommerce plugin.

Background

(A) Customer Reviews has skill, knowledge and expertise in the collation, presentation and analysis of consumer feedback, market research and reputation management, particularly in relation to businesses with a strong online presence.

(B) The Client operates a business in which customer email addresses are held and linked to a sale or other business transaction. Customer Reviews provides a plugin for collection of reviews and operates a website on which feedback can be displayed through which customers interact with the Client. 

1 Consumer Details

1.1 You will provide us with the Consumer Details for all relevant transactions within a period of one month of the transaction date.

1.2 You will ensure that the Consumer Details are accurate and error free as far as is reasonably possible.

1.3 We will use the Consumer Details to send one email only asking for Feedback. We will not make further contact with any Consumer except:

1.3.1. with the previous written consent of you and/or the Consumer;

1.3.2. where details of that Consumer have been provided to us by a third party;

1.3.3. as required by law or by any court, tribunal or administrative body of competent jurisdiction; and/or

1.3.4. to inform the Consumer of a response you have made to his/her comments; and/or

1.3.5. for the purpose of satisfying our obligations under these Terms and Conditions.

2 Rights

All company names, brands and other company trademarks and the website belongs to either Customer Reviews or third parties and can only be used for business purposes after a preceding permission from us or third parties respectively. Rights to our free use of contributions are nontransferable, without time limit and with no territorial limits towards us, upon sending the contribution to us. The website’s content cannot be copied and displayed anywhere else on the internet.

3 Indemnity

Customers shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any third-party claim (including any claim or allegation by any governmental authority) that:

(a) the use of any content provided by Customer infringes the intellectual property rights of a third party and/or violates applicable law or the Guidelines;

(b) Customer Reviews use of Consumer data in accordance with this Agreement is in breach of the Data Protection Requirements or any other applicable laws related to data privacy; or

(c) any email message sent or caused to be sent by Customer Reviews on behalf Customer violates any applicable law, rule or regulation.

Customer shall not bring any claim against Customer Reviews arising from or related to any User Content, including without limitation, any claim that the User Content is defamatory, offensive or otherwise harmful. Customer shall indemnify Customer Reviews against any loss or damage suffered or incurred by Customer Reviews as a result of any such claim, whether such claim is brought by Customer, any of Customer’s affiliates, or any of its or their officers, directors, employees, contractors, agents, shareholders, or other associated third parties. 

4 Limitation of Liability

4.1 Neither party excludes any Loss in respect of personal injury or death, fraudulent misrepresentation or any other Loss that may not be lawfully excluded or limited under English law.

4.2 Neither party shall be liable for any loss of profits or revenues, loss of business opportunity, loss of goodwill or reputation, loss of data or any indirect, consequential or special Loss whatsoever.

5 Personal Information

Our processing of personal data is carried out according to the law of personal data. Users can contact us if they request information about what data that are processed about them or if they wish to have the information deleted or rectified. Furthermore, registered users can at any time withdraw their consent, which can happen by contacting support@cusrev.com. Withdrawal of consent will be considered as a request to be deleted as a user altogether.

We have initiated a number of technical and organizational arrangements to ensure that personal information that is being processed does not delete, disappear, deteriorate or gets into the hands of unauthorized parties.

Client agrees to comply with its obligations under EU Data Protection Directives as a data controller and any other legislation and/or binding regulations implementing or made pursuant to them (“Data Protection Requirements”).

When enabling the Review Collection Services, the Client is – in accordance with the Data Protection Requirements – regarded as a Data Controller of the Consumers’ personal data, which is provided to Customer Reviews. When Client uses the Review Collection Services Customer Reviews is regarded as the data processor. This entails that Customer Reviews shall only act by instructions from Client in regard to the provided personal data about the Consumers. It is the sole responsibility of Client to provide such instructions to Customer Reviews. Customer Reviews shall make the necessary security measures to comply with the obligations of a data processor, including ensuring that the information is not (i) accidentally or unlawfully destroyed, (ii) lost, altered or damaged, (iii) disclosed to or accessed by any unauthorized person, (iv) misused or (v) in other ways treated in violation of the Data Protection Requirements. On Client’s request, Customer Reviews will, in line with and to the extent provided for in the Data Protection Requirements, supply Client with sufficient information for Client to assure that the above-mentioned technical and organizational security measures have been made. All data collected and processed about Consumers after a verified copy of a review is published on Customer Reviews website (www.cusrev.com) are processed by Customer Reviews as a data controller.

Customer Reviews is not responsible for and assumes no liability for the Consumers’ conduct on or use of the Customer Reviews Service, including the content published by the Consumers (such content, “User Content”). Customer Reviews does not and cannot control or monitor the User Content and Customer Reviews does not endorse any User Content, nor does the opinions expressed in the User Content represent the opinions of Customer Reviews, its affiliates, or any of its or their officers, directors, employees, contractors or shareholders.

The Agreement shall not be regarded as an approval, endorsement or recommendation of Client, Client’s products or services by Customer Reviews. Client may not market itself or by other way give public declarations in conflict with the above.

Client’s use of the Customer Reviews Service must at all times comply with all applicable laws, rules and regulations. Client warrants to Customer Reviews that its use of the Customer Reviews Service will in no way cause Customer Reviews to violate any applicable laws, rules or regulations or to violate the privacy rights of any third party.

When writing a review your name and/or email address will still be visible to the company being reviewed via the client dashboard even if it is set to publish anonymously. 

Personal information of customers who were invited to write a review but did not do it after three months from the date of the invitation will be automatically deleted from Customer Reviews database.

6 Disclaimer

Customer Reviews does not produce or publish contributions on the website. Customer Reviews cannot be held accountable for the reviews and comments made on the website. If you would like to remove or discuss an issue with the website, please email support@cusrev.com. 

Customer Reviews accepts no responsibility for the accuracy or completeness of contributions published by registered users on the website, including contributions of technical, external or any other cause may be changed or deleted in connection with the publication on the website or the following.

Customer Reviews does not read through or edit contribution added to the website and can in no way be held responsible for the content of these contributions. Should the contributions contain links to third parties, Customer Reviews will accept no responsibility for the contents of the link in question.

Customer Reviews recommendations and reference to concrete companies, e-shops, etc. is only guiding and Customer Reviews can in no way be held responsible if the guiding recommendation turns out to be incorrect, misleading or similar.

Customer Reviews can in no case be made to compensate for use of the website or code, including loss of revenue, working loss, market interruptions, loss of goodwill or similar losses. Furthermore, Customer Reviews cannot be made to pay compensation or similar as a result of errors or downtime.

Customer Reviews reserves the right to revise these terms at any time, as well as the right to close the website as a result of own assessment and without warning.

We reserve the right to delete reviews that are solicited from external websites.

Reviews solicited outside of the Customer Reviews ecosystem may be flagged and moderated.

Disclaimer and Proprietary Ownership: The statements made regarding Valana Minerals™ are informational and have not been evaluated by the FDA. Valana Minerals™ are not intended to cure, treat, or prevent any condition, illness, or disease. Valana Minerals™ are not liable for damages due to misuse of our products. You should perform a ‘skin test’ before use. Apply Valana Minerals™ to the inner arm or nape of the neck. If irritation, redness, or other uncomfortable reaction occurs, wash the affected area and discontinue use immediately. Valana Minerals™ is not liable for damages, claims or costs that result from the misuse of our products.
The Valana Minerals™ web content (in its entirety-includes text, images, logos, drawings, comments and company image is the property of Valana Minerals™, a division of Afribaby LLC. All Valana Minerals™ product formulations and web content are protected under United States and International Trademark and Copyright Registration.
Attempts to reverse engineer or otherwise attain, redistribute or alter proprietary formulation information would cause harm to Valana Minerals™ and would be addressed through an assessment of damages and remedy or relief through any means legally available.

Contact Us: Please feel free to contact us with other questions or concerns.
Telephone: 1.URSPARKLED (1.877.727.5533) or (760) 510.6682
E-mail: service @ valanaminerals.com